Assistance

If the vehicle is not mobile, it is necessary to contact the specific assistance service of the car manufacturer

In the event of a defect in the vehicle, which is under warranty, it is necessary to visit or contact only the authorized service of the car manufacturer.

If the vehicle is not mobile, it is necessary to contact the specific assistance service of the car manufacturer.

Phone numbers can be found right here:   Volkswagen Mobility Guarantee ,   Peugeot Assistance ,   Renault Assistance ,

Mercedes-Benz emergency service ,   Toyota Eurocare possibly   Škoda Assistance .

In addition to the insurance company, it is necessary to report any defect, damage or insurance event to the landlord immediately and send photos, accident report and all requisites to email fleet@avis.sk.

In the event of an accident or damage to the vehicle, it is necessary to immediately notify the Lessor,

but above all to the relevant insurance company in terms of valid insurance on the rented vehicle.

a) If you are not the culprit of the accident, it is necessary to report the insured event from the accident insurance,

while the culprit is obliged to report the insured event from his compulsory contractual insurance.

b) If you are the culprit of the accident, it is necessary to report the insured event from both insurers under your direction.

c) If the culprit is unknown, it is necessary to report the insured event from the accident insurance.

In cases a) and b) it is necessary to fully record and mutually sign the accident report with the other party involved,

which must be attached to the report of the insured event.

  In addition to the insurance company, it is necessary to report any defect, damage or insurance event to the landlord immediately and send photos, accident report and all details to the email.   fleet@avis.sk .

  An insured event can be reported in the following ways:

a) Via the insurance company's website at the following links:

i)   Allianz online insurance claim reporting

ii)   Allianz online insurance event reporting - accident insurance

iii) Allianz online insurance event reporting - compulsory contractual insurance

b) By phone at +421 2 50 122 222, option no. 2. The completed accident report must then be sent to   doklady@allianz.sk .

(c) or in person at any of the   branches of the Allianz insurance company .

If your vehicle is not mobile due to damage during the insured event, contact the assistance service only.   Allianz Assistance .

Vehicle repairs are only possible at AVIS contracted service centers, which can be found here .

In the event of damage to the windscreen, proceed as in point 2.a). The contracted service is authorized to repair or replace the windscreen   Hornet Autoglass .

You are obliged to remove all damage to the vehicle caused during the rental during the rental, ie before handing over the vehicle to the Lessor.

You are obliged to remove all damage to the vehicle caused during the rental during the rental, ie before handing over the vehicle to the Lessor.

Otherwise, you risk sanctions in accordance with the contract for the lease of a means of transport, or the price list of fees, which you can find   you .

The vehicle must be handed over without any damage, with the exception of normal wear and tear of the vehicle in accordance with the conditions in the acceptance report.

All damages that are not subject to the acceptance rate according to the acceptance protocol will be charged to you on the basis of the price list mentioned above.

During the rental, it is also your duty to participate in the warranty service inspection of the vehicle given by the vehicle manufacturer properly and on time.

In case of failure to fulfill this obligation, you are threatened with sanctions in accordance with the vehicle rental agreement, respectively the price list.
You can complete the obligatory service inspection of the vehicle exclusively at the service centers chosen by the lessor. Therefore, if a service inspection is necessary, it is necessary to contact the AVIS fleet department at tel. number -   +421 902 933 887 or by e-mail at   fleet@avis.sk   in order to direct you to the correct service center according to the model and make of the vehicle.

To change the tires, if you have seasonal tires on the vehicle, you, like any tenant, will be notified by email with instructions on how to proceed with the change of the vehicle.

To change the tires, if you have seasonal tires on the vehicle, you, like any tenant, will be notified by email with instructions on how to proceed with the change of the vehicle.

The vehicle can be moved in the following services:

1. Bratislava,   SPIRIT CAR s.r.o.

2. Bratislava,   PNEUSYSTEM

3. Trenčín,   PROFITYRES

4. Banská Bystrica,   STECH

In addition to the above services, the vehicle can also be taken over at any service in the network PNEUSYSTEM, but this service is charged a one-time fee of € 45 excluding VAT.

Bratislava:
- Rodex Car, Komárňanská 83, 821 09 Bratislava
- Hadvo servis, Bojnická 10, 831 04 Bratislava

Trnava:
- Depas, Orgovánová 2, 917 01 Trnava

Žilina:
- VM Autoservis, Na Stanicu 22, Žilina - Bytčica

Banská Bystrica
- Asen, Cementárenská cesta 4644/16, 974 01 Banská Bystrica
! If you visit one of the Depas, VM Autoservis or Asen services, it is necessary to report the insurance event to Rodex Car and then inform them by email that you will perform a repair in one of the above services.

Nitra:
- ARServis, Bratislavská 9B, 949 01 Nitra

Trenčín:
- Profipartner,  Zlatovská 407, 911 05 Trenčín

Košice:
- Vektor, Južná trieda 66, 040 01 Košice

Prešov:
- Esi Car,  Cintorínska 1/A, Prešov-Ľubotice

Zvolen:
- RM Auto, J. Gagarina 127, 960 01 Zvolen