Assistance

With AVIS, you are always safe on the road.

Don't know who to call in the event of an accident or fault? Don't know how to proceed if the vehicle is damaged? Where can the vehicle be taken over?

In this article, you will learn the most important information on how to proceed in such situations.

    Assistance

  • 1. Defects in the vehicle and assistance from the vehicle manufacturer

    If the vehicle is not mobile, it is necessary to contact the specific assistance service of the car manufacturer

    In the event of a defect in the vehicle, which is under warranty, it is necessary to visit or contact only the authorized service of the car manufacturer.

    If the vehicle is not mobile, it is necessary to contact the specific assistance service of the car manufacturer.

    Phone numbers can be found right here:   Volkswagen Mobility Guarantee ,   Peugeot Assistance ,   Renault Assistance ,

    Mercedes-Benz emergency service ,   Toyota Eurocare possibly   Škoda Assistance .

  • 2. Accidents, damage and reporting of insurance claims

    In addition to the insurance company, it is necessary to report any defect, damage or insurance event to the landlord immediately and send photos, accident report and all requisites to email fleet@avis.sk.

    In the event of an accident or damage to the vehicle, it is necessary to immediately notify the Lessor,

    but above all to the relevant insurance company in terms of valid insurance on the rented vehicle.

    a) If you are not the culprit of the accident, it is necessary to report the insured event from the accident insurance,

    while the culprit is obliged to report the insured event from his compulsory contractual insurance.

    b) If you are the culprit of the accident, it is necessary to report the insured event from both insurers under your direction.

    c) If the culprit is unknown, it is necessary to report the insured event from the accident insurance.

    In cases a) and b) it is necessary to fully record and mutually sign the accident report with the other party involved,

    which must be attached to the report of the insured event.

      In addition to the insurance company, it is necessary to report any defect, damage or insurance event to the landlord immediately and send photos, accident report and all details to the email.   fleet@avis.sk .

      An insured event can be reported in the following ways:

    a) Via the insurance company's website at the following links:

    i)   Allianz online insurance claim reporting

    ii)   Allianz online insurance event reporting - accident insurance

    iii) Allianz online insurance event reporting - compulsory contractual insurance

    b) By phone at +421 2 50 122 222, option no. 2. The completed accident report must then be sent to   doklady@allianz.sk .

    (c) or in person at any of the   branches of the Allianz insurance company .

    If your vehicle is not mobile due to damage during the insured event, contact the assistance service only.   Allianz Assistance .

    Vehicle repairs are only possible at AVIS contracted service centers, which can be found here .

    In the event of damage to the windscreen, proceed as in point 2.a). The contracted service is authorized to repair or replace the windscreen   Hornet Autoglass .

  • 3. Repair the damage before returning the vehicle

    You are obliged to remove all damage to the vehicle caused during the rental during the rental, ie before handing over the vehicle to the Lessor.

    You are obliged to remove all damage to the vehicle caused during the rental during the rental, ie before handing over the vehicle to the Lessor.

    Otherwise, you risk sanctions in accordance with the contract for the lease of a means of transport, or the price list of fees, which you can find   you .

    The vehicle must be handed over without any damage, with the exception of normal wear and tear of the vehicle in accordance with the conditions in the acceptance report.

    All damages that are not subject to the acceptance rate according to the acceptance protocol will be charged to you on the basis of the price list mentioned above.

  • 4. Warranty service inspection of the vehicle

    During the rental, it is also your duty to participate in the warranty service inspection of the vehicle given by the vehicle manufacturer properly and on time.

    During the rental, it is also your duty to participate in the warranty service inspection of the vehicle given by the vehicle manufacturer properly and on time.

    In the event of non-fulfillment of this obligation, you risk high penalties in accordance with the contract for the lease of a means of transport or the price list.

    You can carry out the obligatory service inspection of the vehicle exclusively in the following service centers:

    1. Peugeot vehicles -   FINAL CD Peugeot .

    2. Škoda Superb vehicles -   Authorized Škoda Auto service .

    3. Vehicles driving in and around Bratislava (except those mentioned above) -   AMH Service .

    4. Vehicles driving in the rest of the Slovak Republic (except those mentioned above) -   Best Drive or   Bosch car Service .

  • 5. Tyre change

    To change the tires, if you have seasonal tires on the vehicle, you, like any tenant, will be notified by email with instructions on how to proceed with the change of the vehicle.

    To change the tires, if you have seasonal tires on the vehicle, you, like any tenant, will be notified by email with instructions on how to proceed with the change of the vehicle.

    The vehicle can be moved in the following services:

    1. Bratislava,   AMH Service

    2. Bratislava,   PNEUSYSTEM

    3. Nitra,   PNEUSYSTEM ROKO

    4. Trenčín,   PROFITYRES

    5. Banská Bystrica,   STECH

    In addition to the above services, the vehicle can also be taken over at any service in the network   PNEUSYSTEM , but this service is charged a one-time fee of € 45 excluding VAT.

  • 6. List of service centers for resolving insurance claims

    Bratislava:
    AMH Service, Hraničná 16, 821 05 Bratislava
    Rodex Car, Komárňanská 83, 821 09 Bratislava
    Hadvo servis, Bojnická 10, 831 04 Bratislava

    Trnava:
    Depas, Orgovánová 2, 917 01 Trnava

    Žilina:
    VM Autoservis, Na Stanicu 22, Žilina - Bytčica

    Banská Bystrica
    Asen, Cementárenská cesta 4644/16, 974 01 Banská Bystrica
    ! If you visit one of the Depas, VM Autoservis or Asen services, it is necessary to report the insurance event to Rodex Car and then inform them by email that you will perform a repair in one of the above services.

    Nitra:
    ARServis, Bratislavská 9B, 949 01 Nitra

    Trenčín:
    Profipartner,  Zlatovská 407, 911 05 Trenčín

    Košice:
    Vektor, Južná trieda 66, 040 01 Košice

    Prešov:
    Esi Car,  Cintorínska 1/A, Prešov-Ľubotice

    Zvolen:
    RM Auto, J. Gagarina 127, 960 01 Zvolen