2. Accidents, damage and reporting of insurance claims

2. Accidents, damage and reporting of insurance claims

In the event of an accident or damage to the vehicle, it is necessary to immediately notify the Lessor,

but above all to the relevant insurance company in terms of valid insurance on the rented vehicle.

a) If you are not the culprit of the accident, it is necessary to report the insured event from the accident insurance,

while the culprit is obliged to report the insured event from his compulsory contractual insurance.

b) If you are the culprit of the accident, it is necessary to report the insured event from both insurers under your direction.

c) If the culprit is unknown, it is necessary to report the insured event from the accident insurance.

In cases a) and b) it is necessary to fully record and mutually sign the accident report with the other party involved,

which must be attached to the report of the insured event.

  In addition to the insurance company, it is necessary to report any defect, damage or insurance event to the landlord immediately and send photos, accident report and all details to the email.   fleet@avis.sk .

  An insured event can be reported in the following ways:

a) Via the insurance company's website at the following links:

i)   Allianz online insurance claim reporting

ii)   Allianz online insurance event reporting - accident insurance

iii) Allianz online insurance event reporting - compulsory contractual insurance

b) By phone at 0800 122 222, option no. 2. The completed accident report must then be sent to   doklady@allianz.sk .

(c) or in person at any of the   branches of the Allianz insurance company .

If your vehicle is not mobile due to damage during the insured event, contact the assistance service only.   Allianz Assistance .

Vehicle repairs are only possible at AVIS contracted service centers, which can be found here .

In the event of damage to the windscreen, proceed as in point 2.a). The contracted service is authorized to repair or replace the windscreen   Hornet Autoglass .